(introduced by section 42)
SCHEDULE 9E+WACTIVITIES IN RELATION TO WHICH SERVICE DELIVERY STANDARDS MUST BE SPECIFIED
This schedule has no associated Explanatory Notes
Commencement Information
I1Sch. 9 in force at 1.4.2012 by S.I. 2012/969, art. 2(j)
These are the activities referred to in section 42(2)—
correspondence;
telephone calls;
help-lines and call-centres;
personal meetings;
public meetings;
publicity and advertising;
public exhibitions;
publications;
forms;
websites and online services;
signage;
reception of visitors;
official notices;
awarding grants;
awarding contracts;
raising awareness of Welsh language services that are available.