The Consumer Protection (Distance Selling) Regulations 2000

1. Introductory Text

2. 1. Title, commencement and extent

3. 2. Revocation

4. 3. Interpretation

5. 4. Contracts to which these Regulations apply

6. 5. Excepted contracts

7. 6. Contracts to which only part of these Regulations apply

8. 7. Information required prior to the conclusion of the contract

9. 8. Written and additional information

10. 9. Services performed through the use of a means of distance communication

11. 10. Right to cancel

12. 11. Cancellation period in the case of contracts for the supply of goods

13. 12. Cancellation period in the case of contracts for the supply of services

14. 13. Exceptions to the right to cancel

15. 14. Recovery of sums paid by or on behalf of the consumer on cancellation, and return of security

16. 15. Automatic cancellation of a related credit agreement

17. 16. Repayment of credit and interest after cancellation of a related credit agreement

18. 17. Restoration of goods by consumer after cancellation

19. 18. Goods given in part-exchange

20. 19. Performance

21. 20. Effect of non-performance on related credit agreement

22. 21. Payment by card

23. 22. Amendments to the Unsolicited Goods and Services Act 1971

24. 23. Amendments to the Unsolicited Goods and Services (Northern Ireland) Order 1976

25. 24. Inertia Selling

26. 25. No contracting-out

27. 26. Consideration of complaints

28. 26A. Complaints – consideration by the CMA

29. 27. Injunctions to secure compliance with these Regulations

30. 28. Notification of undertakings and orders to the CMA

31. 29. Publication, information and advice

32. Signature

33. 1. SCHEDULE 1

       Indicative list of means of distance communication

       1. 1. Unaddressed printed matter.

       2. 2. Addressed printed matter.

       3. 3. Letter.

       4. 4. Press advertising with order form.

       5. 5. Catalogue.

       6. 6. Telephone with human intervention.

       7. 7. Telephone without human intervention (automatic calling machine, audiotext).

       8. 8. Radio.

       9. 9. Videophone (telephone with screen).

       10. 10. Videotext (microcomputer and television screen) with keyboard or touch screen....

       11. 11. Electronic mail.

       12. 12. Facsimile machine (fax).

       13. 13. Television (teleshopping).

    2. SCHEDULE 2

       Non-exhaustive list of financial services

       1. 1. Investment services.

       2. 2. Insurance and reinsurance operations.

       3. 3. Banking services.

       4. 4. Services relating to dealings in futures or options. Such services...

34. Explanatory Note