Review and cancellation of a moratorium as a result of a creditor request
18.—(1) Having received a request for a review in accordance with regulation 17, a debt advice provider must conduct the review and carry out the steps in paragraph (4) before the end of the period of 35 days beginning with—
(a)the day on which the moratorium started, or
(b)in respect of an additional debt, the day on which the moratorium took effect in relation to the additional debt under regulation 15(7).
(2) Subject to paragraph (3), having carried out a review in response to a request from a creditor, a debt advice provider must cancel a moratorium in respect of some or all of the moratorium debts if the debt advice provider considers that the creditor has provided sufficient evidence that—
(a)the moratorium unfairly prejudices the interests of the creditor, or
(b)there has been some material irregularity in relation to any of the matters specified in regulation 17(2).
(3) A debt advice provider is not required to cancel a moratorium under paragraph (2) in respect of a moratorium debt if the debt advice provider considers that the debtor’s personal circumstances would make the cancellation unfair or unreasonable.
(4) The steps referred to in paragraph (1) are that a debt advice provider must—
(a)inform the creditor who requested a review of the outcome of the review, and
(b)if the debt advice provider considers that a moratorium should be cancelled in respect of some or all of the moratorium debts—
(i)consult the debtor to whom the moratorium relates prior to doing so to the extent that the debt advice provider is able to do so, and
(ii)if, after acting in accordance with paragraph (i), the debt advice provider remains of the view that the moratorium should be cancelled in respect of some or all of the moratorium debts, notify the Secretary of State and the debtor of the cancellation.
(5) Where the Secretary of State receives a notification under paragraph (4)(b)(ii), the Secretary of State must, by the end of the following business day—
(a)cause an entry to be made on the register, and
(b)send a notification of the cancellation of the moratorium to each creditor and agent in respect of whom the cancellation takes effect.
(6) Paragraph (5) is subject to regulation 38.
(7) The cancellation takes effect on the day following the day on which the Secretary of State causes an entry to be made on the register in accordance with paragraph (5)(a).
(8) A notification sent to a creditor or agent in accordance with paragraph (5)(b) must—
(a)state the reason for the cancellation, and
(b)specify the date on which the cancellation takes effect.
(9) A review carried out under this regulation in respect of a breathing space moratorium may be carried out as part of a midway review.