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9.—(1) This regulation applies in relation to information provided in accordance with regulation 7(3)(a) to (c) in respect of any particular claim month.
(2) If the EII support payments administrator does not consider that it has sufficient information to make the determination described in paragraph (5), it must issue a notice to the applicant setting out—
(a)details of the application to which this notice relates;
(b)that it does not have sufficient information to make one or more determinations in relation to that application;
(c)the information that it needs in order to make all such determinations;
(d)the date of the notice and the period within which the information referred to in subparagraph (c) must be provided to it;
(e)the address or email address to which that information must be provided;
(f)that failure to provide the information requested may result in a claim being rejected or accepted on different terms.
(3) The period set out in paragraph (2)(d)—
(a)may only be less than 5 working days in exceptional circumstances;
(b)must come to an end before the calculation date referred to in paragraph (5).
(4) If, at any time, the EII support payments administrator does not consider that it has sufficient information to make the determination described in paragraph (5) it may request information from the electricity supplier which charged the network charges in respect of which the application was made and that supplier is under a duty to provide the requested information within a reasonable period of time.
(5) The EII support payments administrator must, before the calculation date relating to the levy month associated with the claim month in respect of which an application is made, make a determination as to the value of the network charges in respect of which the applicant was entitled to make the application.
(6) Where the EII support payments administrator has issued a notice under paragraph (2), it may not make the determination described in paragraph (5) until after the expiry of the period required to be set out in that notice by paragraph (2)(d).
(7) If the EII support payments administrator does not consider that it has sufficient information to properly assess the information at the point it makes a determination under paragraph (5), it must make a determination of zero.
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