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Rheoliadau Gofal Iechyd Preifat a Gwirfoddol (Cymru) 2002
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22.—(1) Rhaid i'r person cofrestredig sefydlu gweithdrefn (y cyfeirir ati yn y Rheoliadau hyn fel “y weithdrefn gwyno”) ar gyfer ystyried cwynion a wneir i'r person cofrestredig gan glaf neu berson sy'n gweithredu ar ran claf.
(2) Rhaid i'r person cofrestredig sicrhau bod unrhyw gwyn a wneir o dan y weithdrefn gwyno yn cael ei hymchwilio'n llawn.
(3) Os gofynnir amdano, rhaid i'r person cofrestredig ddarparu copi ysgrifenedig o'r weithdrefn gwyno—
(a)i bob claf;
(b)i unrhyw berson sy'n gweithredu ar ran claf; ac
(c)i unrhyw berson sy'n ystyried dod yn glaf.
(4) Rhaid i'r copi ysgrifenedig o'r weithdrefn gwyno gynnwys—
(a)enw, cyfeiriad a rhif ffôn swyddfa briodol y Cynulliad Cenedlaethol; a
(b)y weithdrefn (os oes un) y mae'r Cynulliad wedi hysbysu'r person cofrestredig ohoni ar gyfer cwyno i'r Cynulliad Cenedlaethol mewn perthynas â'r sefydliad.
(5) Rhaid i'r person cofrestredig gadw cofnod o bob cwyn, gan gynnwys manylion yr ymchwiladau a wnaed, y canlyniad ac unrhyw gamau a gymerwyd yn sgil hynny, a bydd gofynion rheoliad 20(3)(b) ac (c) yn gymwys i'r cofnod hwnnw.
(6) Rhaid i'r person cofrestredig ddarparu i'r Cynulliad Cenedlaethol, os bydd yn gofyn amdanynt, gopïau o'r cofnodion sy'n cael eu cadw o dan baragraff (5).
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