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The National Health Service (Ophthalmic Services) (Wales) Regulations 2023
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Concerns procedure
19.—(1) A contractor must have in place arrangements which comply with the requirements of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011(1) (“the 2011 Regulations”), for the handling and consideration of any concerns.
(2) References in this paragraph and in paragraph 20 to a “concern” are to a concern notified in accordance with the 2011 Regulations.
(1)
S.I. 2011/704; relevant amending instruments are S.I. 2023/274 (W. 41) and S.I. 2023/281 (W. 42).
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