Commission Decision of 29 October 2007 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with ‘116’ (notified under document number C(2007) 5139) (Text with EEA relevance) (2007/698/EC)

ANNEX

List of numbers reserved for harmonised services of social value

NumberService for which this number is reservedSpecific conditions attached to the right of use for this number
116000

  • Name of service:

    Hotline for missing children

  • Description:

    The service (a) takes calls reporting missing children and passes them on to the Police; (b) offers guidance to and supports the persons responsible for the missing child; (c) supports the investigation.

Service continuously available (i.e. 24 hours a day, 7 days a week, nation-wide).
116111

  • Name of the service:

    Child helplines

  • Description:

    The service helps children in need of care and protection and links them to services and resources; it provides children with an opportunity to express their concerns, talk about issues directly affecting them and contact someone in an emergency situation.

Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.
116123

  • Name of the service:

    Emotional support helplines

  • Description:

    The service enables the caller to benefit from a genuine human relationship based on non-judgemental listening. It offers emotional support to callers suffering from loneliness, in a state of psychological crisis, or contemplating suicide.

Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.