Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users' rights relating to electronic communications networks and services (Universal Service Directive) (repealed) (c. 22)

1. Introductory Text

2. CHAPTER I SCOPE, AIMS AND DEFINITIONS

   1. Article 1. Subject-matter and scope

   2. Article 2. Definitions

3. CHAPTER II UNIVERSAL SERVICE OBLIGATIONS INCLUDING SOCIAL OBLIGATIONS

   1. Article 3. Availability of universal service

   2. Article 4. Provision of access at a fixed location and provision of telephone services

   3. Article 5. Directory enquiry services and directories

   4. Article 6. Public pay telephones and other publics voice telephony access points

   5. Article 7. Measures for disabled end-users

   6. Article 8. Designation of undertakings

   7. Article 9. Affordability of tariffs

   8. Article 10. Control of expenditure

   9. Article 11. Quality of service of designated undertakings

   10. Article 12. Costing of universal service obligations

   11. Article 13. Financing of universal service obligations

   12. Article 14. Transparency

   13. Article 15. Review of the scope of universal service

4. CHAPTER III REGULATORY CONTROLS ON UNDERTAKINGS WITH SIGNIFICANT MARKET POWER IN SPECIFIC RETAIL MARKETS

   1. Article 16. Review of obligations

   2. Article 17. Regulatory controls on retail services

   3. Article 18. Regulatory controls on the minimum set of leased lines

   4. Article 19. Carrier selection and carrier pre-selection

5. CHAPTER IV END-USER INTERESTS AND RIGHTS

   1. Article 20. Contracts

   2. Article 21. Transparency and publication of information

   3. Article 22. Quality of service

   4. Article 23. Availability of services

   5. Article 23a. Ensuring equivalence in access and choice for disabled end-users

   6. Article 24. Interoperability of consumer digital television equipment

   7. Article 25. Telephone directory enquiry services

   8. Article 26. Emergency services and the single European emergency call number

   9. Article 27. European telephone access codes

   10. Article 27a. Harmonised numbers for harmonised services of social value, including the missing children hotline number

   11. Article 28. Access to numbers and services

   12. Article 29. Provision of additional facilities

   13. Article 30. Facilitating change of provider

   14. Article 31. ‘Must carry’ obligations

6. CHAPTER V GENERAL AND FINAL PROVISIONS

   1. Article 32. Additional mandatory services

   2. Article 33. Consultation with interested parties

   3. Article 34. Out-of-court dispute resolution

   4. Article 35. Adaptation of annexes

   5. Article 36. Notification, monitoring and review procedures

   6. Article 37. Committee procedure

   7. Article 38. Transposition

   8. Article 39. Entry into force

   9. Article 40. Addressees

7. 1. ANNEX I

      DESCRIPTION OF FACILITIES AND SERVICES REFERRED TO IN ARTICLE 10 (CONTROL OF EXPENDITURE), ARTICLE 29 (ADDITIONAL FACILITIES) AND ARTICLE 30 (FACILITATING CHANGE OF PROVIDER)

      1. Part A: Facilities and services referred to in Article 10

         1. (a) Itemised billing

         2. (b) Selective barring for outgoing calls or premium SMS or MMS,...

         3. (c) Pre-payment systems

         4. (d) Phased payment of connection fees

         5. (e) Non-payment of bills

         6. (f) Tariff advice

         7. (g) Cost control

      2. Part B: Facilities referred to in Article 29

         1. (a) Tone dialling or DTMF (dual-tone multi-frequency operation)

         2. (b) Calling-line identification

      3. Part C: Implementation of the number portability provisions referred to in Article 30

   2. ANNEX II

      INFORMATION TO BE PUBLISHED IN ACCORDANCE WITH ARTICLE 21

      2. 1. . . . . . . . . . ....

      3. 2. . . . . . . . . . ....

         2. 2.1. . . . . . . . . . ....

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         5. 2.4. . . . . . . . . . ....

         6. 2.5. . . . . . . . . . ....

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      5. 4. . . . . . . . . . ....

   3. ANNEX III

      QUALITY OF SERVICE PARAMETERS

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      2. . . . . . . . . . ....

   4. ANNEX IV

      CALCULATING THE NET COST, IF ANY, OF UNIVERSAL SERVICE OBLIGATIONS AND ESTABLISHING ANY RECOVERY OR SHARING MECHANISM IN ACCORDANCE WITH ARTICLES 12 AND 13

      1. Part A: Calculation of net cost

      2. Part B: Recovery of any net costs of universal service obligations

   5. ANNEX V

      PROCESS FOR REVIEWING THE SCOPE OF UNIVERSAL SERVICE IN ACCORDANCE WITH ARTICLE 15

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   6. ANNEX VI

      INTEROPERABILITY OF DIGITAL CONSUMER EQUIPMENT REFERRED TO IN ARTICLE 24

      1. 1. Common scrambling algorithm and free-to-air reception

      2. 2. Interoperability for analogue and digital television sets

   7. ANNEX VII

      CONDITIONS FOR THE MINIMUM SET OF LEASED LINES REFERRED TO IN ARTICLE 18

      1. . . . . . . . . . ....

      2. 1. Non discrimination

      3. 2. Cost orientation

      4. 3. Transparency

         1. 3.1. . . . . . . . . . ....

         2. 3.2. . . . . . . . . . ....

         3. 3.3. . . . . . . . . . ....