TITLE IV RIGHTS AND OBLIGATIONS IN RELATION TO THE PROVISION AND USE OF PAYMENT SERVICES

CHAPTER 5 Out-of-court complaint and redress procedures for the settlement of disputes

Section 2 Out-of-court redress procedures

Article 83 Out-of-court redress

1. Member States shall ensure that adequate and effective out-of-court complaint and redress procedures for the settlement of disputes between payment service users and their payment service providers are put in place for disputes concerning rights and obligations arising under this Directive, using existing bodies where appropriate.

2. In the case of cross-border disputes, Member States shall make sure that those bodies cooperate actively in resolving them.