CHAPTER II ADMINISTRATIVE PROCEDURES AND CONTROL MECHANISM(Article 12(1)(a) and Article 14(1)(c) of Directive 2009/65/EC)

SECTION 2 Administrative and accounting procedures

Article 6 Complaints handling

1. Member States shall require management companies to establish, implement and maintain effective and transparent procedures for the reasonable and prompt handling of complaints received from investors.

2. Member States shall require management companies to ensure that each complaint and the measures taken for its resolution are recorded.

3. Investors shall be able to file complaints free of charge. The information regarding procedures referred to in paragraph 1 shall be made available to investors free of charge.