CHAPTER IIADMINISTRATIVE PROCEDURES AND CONTROL MECHANISM
(Article 12(1)(a) and Article 14(1)(c) of Directive 2009/65/EC)
SECTION 2Administrative and accounting procedures
Article 6Complaints handling
1
Member States shall require management companies to establish, implement and maintain effective and transparent procedures for the reasonable and prompt handling of complaints received from investors.
2
Member States shall require management companies to ensure that each complaint and the measures taken for its resolution are recorded.
3
Investors shall be able to file complaints free of charge. The information regarding procedures referred to in paragraph 1 shall be made available to investors free of charge.
Article 7Electronic data processing
1
Member States shall require management companies to make appropriate arrangements for suitable electronic systems so as to permit a timely and proper recording of each portfolio transaction or subscription or redemption order in order to be able to comply with Articles 14 and 15.
2
Member States shall require management companies to ensure a high level of security during the electronic data processing as well as integrity and confidentiality of the recorded information, as appropriate.
Article 8Accounting procedures
1
Member States shall require management companies to ensure the employment of accounting policies and procedures as referred to in Article 4(4) so as to ensure the protection of unit-holders.
UCITS accounting shall be kept in such a way that all assets and liabilities of the UCITS can be directly identified at all time.
If a UCITS has different investment compartments, separate accounts shall be maintained for those investment compartments.
2
Member States shall require management companies to have accounting policies and procedures established, implemented and maintained, in accordance with the accounting rules of the UCITS’ home Member States, so as to ensure that the calculation of the net asset value of each UCITS is accurately effected, on the basis of the accounting, and that subscription and redemption orders can be properly executed at that net asset value.
3
Member States shall require management companies to establish appropriate procedures to ensure the proper and accurate valuation of the assets and liabilities of the UCITS, as consistent with the applicable rules referred to in Article 85 of Directive 2009/65/EC.