disseminating clear and easily accessible information on:

1. (i)

   available energy service contracts and clauses that should be included in such contracts to guarantee energy savings and final customers’ rights;

2. (ii)

   financial instruments, incentives, grants and loans to support energy efficiency service projects;

encouraging the development of quality labels, inter alia, by trade associations;

making publicly available and regularly updating a list of available energy service providers who are qualified and/or certified and their qualifications and/or certifications in accordance with Article 16, or providing an interface where energy service providers can provide information;

supporting the public sector in taking up energy service offers, in particular for building refurbishment, by:

1. (i)

   providing model contracts for energy performance contracting which include at least the items listed in Annex XIII;

2. (ii)

   providing information on best practices for energy performance contracting, including, if available, cost-benefit analysis using a life-cycle approachF2.

F1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

identifying and publicising point(s) of contact where final customers can obtain the information referred to in paragraph 1;

taking, if necessary, measures to remove the regulatory and non-regulatory barriers that impede the uptake of energy performance contracting and other energy efficiency service models for the identification and/or implementation of energy saving measures;

considering putting in place or assigning the role of an independent mechanism, such as an ombudsman, to ensure the efficient handling of complaints and out-of-court settlement of disputes arising from energy service contracts;

enabling independent market intermediaries to play a role in stimulating market development on the demand and supply sides.