1. Introductory Text

2. CHAPTER I GENERAL PROVISIONS

   1. Article 1. Subject matter

   2. Article 2. Scope

   3. Article 3. Relationship with other Union legal acts

   4. Article 4. Definitions

3. CHAPTER II ACCESS TO AND REQUIREMENTS APPLICABLE TO ADR ENTITIES AND ADR PROCEDURES

   1. Article 5. Access to ADR entities and ADR procedures

   2. Article 6. Expertise, independence and impartiality

   3. Article 7. Transparency

   4. Article 8. Effectiveness

   5. Article 9. Fairness

   6. Article 10. Liberty

   7. Article 11. Legality

   8. Article 12. Effect of ADR procedures on limitation and prescription periods

4. CHAPTER III INFORMATION AND COOPERATION

   1. Article 13. Consumer information by traders

   2. Article 14. Assistance for consumers

   3. Article 15. General information

   4. Article 16. Cooperation and exchanges of experience between ADR entities

   5. Article 17. Cooperation between ADR entities and national authorities enforcing Union legal acts on consumer protection

5. CHAPTER IV THE ROLE OF COMPETENT AUTHORITIES AND THE COMMISSION

   1. Article 18. Designation of competent authorities

   2. Article 19. Information to be notified to competent authorities by dispute resolution entities

   3. Article 20. Role of the competent authorities and of the Commission

6. CHAPTER V FINAL PROVISIONS

   1. Article 21. Penalties

   2. Article 22. Amendment to Regulation (EC) No 2006/2004

   3. Article 23. Amendment to Directive 2009/22/EC

   4. Article 24. Communication

   5. Article 25. Transposition

   6. Article 26. Report

   7. Article 27. Entry into force

   8. Article 28. Addressees

7. Signature