Non-life risks classified under classes 1 to 18 in Part A of Annex I to Directive 2009/138/EC:

1. (a)

   minimum necessary knowledge of terms and conditions of policies offered, including ancillary risks if covered by such policies;

2. (b)

   minimum necessary knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law, relevant tax law and relevant social and labour law;

3. (c)

   minimum necessary knowledge of claims handling;

4. (d)

   minimum necessary knowledge of complaints handling;

5. (e)

   minimum necessary knowledge of assessing customer needs;

6. (f)

   minimum necessary knowledge of the insurance market;

7. (g)

   minimum necessary knowledge of business ethics standards; and

8. (h)

   minimum necessary financial competency.

Insurance-based investment products:

1. (a)

   minimum necessary knowledge of insurance-based investment products, including terms and conditions and net premiums and, where applicable, guaranteed and non-guaranteed benefits;

2. (b)

   minimum necessary knowledge of advantages and disadvantages of different investment options for policyholders;

3. (c)

   minimum necessary knowledge of financial risks borne by policyholders;

4. (d)

   minimum necessary knowledge of policies covering life risks and other savings products;

5. (e)

   minimum necessary knowledge of organisation and benefits guaranteed by the pension system;

6. (f)

   minimum necessary knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law and relevant tax law;

7. (g)

   minimum necessary knowledge of the insurance market and of the saving products market;

8. (h)

   minimum necessary knowledge of complaints handling;

9. (i)

   minimum necessary knowledge of assessing customer needs;

10. (j)

    conflicts of interest management;

11. (k)

    minimum necessary knowledge of business ethics standards; and

12. (l)

    minimum necessary financial competency.

Life risks classified in Annex II to Directive 2009/138/EC:

1. (a)

   minimum necessary knowledge of policies including terms, conditions, the guaranteed benefits and, where applicable, ancillary risks;

2. (b)

   minimum necessary knowledge of organisation and benefits guaranteed by the pension system of the relevant Member State;

3. (c)

   knowledge of applicable insurance contract law, consumer protection law, data protection law, anti-money laundering law and, where applicable, relevant tax law and relevant social and labour law;

4. (d)

   minimum necessary knowledge of the insurance and other relevant financial services markets;

5. (e)

   minimum necessary knowledge of complaints handling;

6. (f)

   minimum necessary knowledge of assessing consumer needs;

7. (g)

   conflicts of interest management;

8. (h)

   minimum necessary knowledge of business ethics standards; and

9. (i)

   minimum necessary financial competency.