Directive (EU) 2016/97 of the European Parliament and of the Council of 20 January 2016 on insurance distribution (recast) (Text with EEA relevance) (c. 97)

CHAPTER V INFORMATION REQUIREMENTS AND CONDUCT OF BUSINESS RULES

Article 18 General information provided by the insurance intermediary or insurance undertaking

Member States shall ensure that:

(a)

in good time before the conclusion of an insurance contract, an insurance intermediary makes the following disclosures to customers:

(i)

its identity and address and that it is an insurance intermediary;

(ii)

whether it provides advice about the insurance products sold;

(iii)

the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance intermediaries and about the out-of-court complaint and redress procedures referred to in Article 15;

(iv)

the register in which it has been included and the means for verifying that it has been registered; and

(v)

whether the intermediary is representing the customer or is acting for and on behalf of the insurance undertaking;

(b)

in good time before the conclusion of an insurance contract, an insurance undertaking makes the following disclosures to customers:

(i)

its identity and address and that it is an insurance undertaking;

(ii)

whether it provides advice about the insurance products sold;

(iii)

the procedures referred to in Article 14 enabling customers and other interested parties to register complaints about insurance undertakings and about the out-of-court complaint and redress procedures referred to in Article 15.