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Directive (EU) 2018/1972 of the European Parliament and of the CouncilShow full title
Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (Recast) (Text with EEA relevance)
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- Revised 17/12/20181.21 MB
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Changes over time for: ANNEX X
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ANNEX XU.K.QUALITY OF SERVICE PARAMETERS
Quality-of-Service Parameters, Definitions and Measurement Methods referred to in Article 104U.K.
For providers of access to a public electronic communications networkU.K.
| PARAMETER(Note 1) | DEFINITION | MEASUREMENT METHOD |
|---|---|---|
| Supply time for initial connection | ETSI EG 202 057 | ETSI EG 202 057 |
| Fault rate per access line | ETSI EG 202 057 | ETSI EG 202 057 |
| Fault repair time | ETSI EG 202 057 | ETSI EG 202 057 |
For providers of interpersonal communications services who exert control over at least some elements of the network or have a service level agreement to that effect with undertakings providing access to the networkU.K.
| PARAMETER(Note 2) | DEFINITION | MEASUREMENT METHOD |
|---|---|---|
| Call set up time | ETSI EG 202 057 | ETSI EG 202 057 |
| Bill correctness complaints | ETSI EG 202 057 | ETSI EG 202 057 |
| Voice connection quality | ETSI EG 202 057 | ETSI EG 202 057 |
| Dropped call ratio | ETSI EG 202 057 | ETSI EG 202 057 |
| Unsuccessful call ratio (Note 2) | ETSI EG 202 057 | ETSI EG 202 057 |
| Failure probability | ||
| Call signalling delays |
Version number of ETSI EG 202 057-1 is 1.3.1 (July 2008)U.K.
For providers of internet access servicesU.K.
| PARAMETER | DEFINITION | MEASUREMENT METHOD |
|---|---|---|
| Latency (delay) | ITU-T Y.2617 | ITU-T Y.2617 |
| Jitter | ITU-T Y.2617 | ITU-T Y.2617 |
| Packet loss | ITU-T Y.2617 | ITU-T Y.2617 |
Note 1U.K.
Parameters shall allow for performance to be analysed at a regional level (namely, no less than level 2 in the Nomenclature of Territorial Units for Statistics (NUTS) established by Eurostat).U.K.
Note 2U.K.
Member States may decide not to require up-to-date information concerning the performance for those two parameters to be kept if evidence is available to show that performance in those two areas is satisfactory.U.K.
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