ANNEX XQUALITY OF SERVICE PARAMETERS
Quality-of-Service Parameters, Definitions and Measurement Methods referred to in Article 104
For providers of access to a public electronic communications network
PARAMETER(Note 1) | DEFINITION | MEASUREMENT METHOD |
|---|---|---|
Supply time for initial connection | ETSI EG 202 057 | ETSI EG 202 057 |
Fault rate per access line | ETSI EG 202 057 | ETSI EG 202 057 |
Fault repair time | ETSI EG 202 057 | ETSI EG 202 057 |
For providers of interpersonal communications services who exert control over at least some elements of the network or have a service level agreement to that effect with undertakings providing access to the network
PARAMETER(Note 2) | DEFINITION | MEASUREMENT METHOD |
|---|---|---|
Call set up time | ETSI EG 202 057 | ETSI EG 202 057 |
Bill correctness complaints | ETSI EG 202 057 | ETSI EG 202 057 |
Voice connection quality | ETSI EG 202 057 | ETSI EG 202 057 |
Dropped call ratio | ETSI EG 202 057 | ETSI EG 202 057 |
Unsuccessful call ratio (Note 2) | ETSI EG 202 057 | ETSI EG 202 057 |
Failure probability | ||
Call signalling delays |
Version number of ETSI EG 202 057-1 is 1.3.1 (July 2008)
For providers of internet access services
PARAMETER | DEFINITION | MEASUREMENT METHOD |
|---|---|---|
Latency (delay) | ITU-T Y.2617 | ITU-T Y.2617 |
Jitter | ITU-T Y.2617 | ITU-T Y.2617 |
Packet loss | ITU-T Y.2617 | ITU-T Y.2617 |
Note 1
Parameters shall allow for performance to be analysed at a regional level (namely, no less than level 2 in the Nomenclature of Territorial Units for Statistics (NUTS) established by Eurostat).
Note 2
Member States may decide not to require up-to-date information concerning the performance for those two parameters to be kept if evidence is available to show that performance in those two areas is satisfactory.