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Directive (EU) 2019/944 of the European Parliament and of the CouncilShow full title
Directive (EU) 2019/944 of the European Parliament and of the Council of 5 June 2019 on common rules for the internal market for electricity and amending Directive 2012/27/EU (recast) (Text with EEA relevance)
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Changes over time for: Division 1.2.
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1.2.The following key information shall be prominently displayed to final customers in their bills and billing information, distinctly separate from other parts of the bill and billing information:U.K.
(a)
electricity consumption for the billing period;
(b)
the name and contact details of the supplier, including a consumer support hotline and email address;
(c)
the tariff name;
(d)
the end date of the contract, if applicable;
(e)
the information on the availability and benefits of switching;
(f)
the final customer's switching code or unique identification code for the final customer's supply point;
(g)
information on final customers' rights as regards out-of-court dispute settlement, including the contact details of the entity responsible pursuant to Article 26;
(h)
the single point of contact referred to in Article 25;
(i)
a link or reference to where comparison tools referred to in Article 14 can be found.
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