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Directive (EU) 2019/944 of the European Parliament and of the CouncilShow full title

Directive (EU) 2019/944 of the European Parliament and of the Council of 5 June 2019 on common rules for the internal market for electricity and amending Directive 2012/27/EU (recast) (Text with EEA relevance)

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Changes over time for: Division 1.2.

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EU Directives are published on this site to aid cross referencing from UK legislation. Since IP completion day (31 December 2020 11.00 p.m.) no amendments have been applied to this version.

1.2.The following key information shall be prominently displayed to final customers in their bills and billing information, distinctly separate from other parts of the bill and billing information:U.K.

(a)

electricity consumption for the billing period;

(b)

the name and contact details of the supplier, including a consumer support hotline and email address;

(c)

the tariff name;

(d)

the end date of the contract, if applicable;

(e)

the information on the availability and benefits of switching;

(f)

the final customer's switching code or unique identification code for the final customer's supply point;

(g)

information on final customers' rights as regards out-of-court dispute settlement, including the contact details of the entity responsible pursuant to Article 26;

(h)

the single point of contact referred to in Article 25;

(i)

a link or reference to where comparison tools referred to in Article 14 can be found.

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