Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to:
communicate their arrival at an airport and their request for assistance at the designated points inside and outside terminal buildings mentioned in Article 5,
move from a designated point to the check-in counter,
check-in and register baggage,
proceed from the check-in counter to the aircraft, with completion of emigration, customs and security procedures,
board the aircraft, with the provision of lifts, wheelchairs or other assistance needed, as appropriate,
proceed from the aircraft door to their seats,
store and retrieve baggage on the aircraft,
proceed from their seats to the aircraft door,
disembark from the aircraft, with the provision of lifts, wheelchairs or other assistance needed, as appropriate,
proceed from the aircraft to the baggage hall and retrieve baggage, with completion of immigration and customs procedures,
proceed from the baggage hall to a designated point,
reach connecting flights when in transit, with assistance on the air and land sides and within and between terminals as needed,
move to the toilet facilities if required.
Where a disabled person or person with reduced mobility is assisted by an accompanying person, this person must, if requested, be allowed to provide the necessary assistance in the airport and with embarking and disembarking.
Ground handling of all necessary mobility equipment, including equipment such as electric wheelchairs subject to advance warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.
Temporary replacement of damaged or lost mobility equipment, albeit not necessarily on a like‐for‐like basis.
Ground handling of recognised assistance dogs, when relevant.
Communication of information needed to take flights in accessible formats.
Carriage of recognised assistance dogs in the cabin, subject to national regulations.
In addition to medical equipment, transport of up to two pieces of mobility equipment per disabled person or person with reduced mobility, including electric wheelchairs (subject to advance warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.
Communication of essential information concerning a flight in accessible formats.
The making of all reasonable efforts to arrange seating to meet the needs of individuals with disability or reduced mobility on request and subject to safety requirements and availability.
Assistance in moving to toilet facilities if required.
Where a disabled person or person with reduced mobility is assisted by an accompanying person, the air carrier will make all reasonable efforts to give such person a seat next to the disabled person or person with reduced mobility.