1.When selling tickets for journeys by rail, railway undertakings, station managers and tour operators shall inform passengers of their rights and obligations under this Regulation. In order to comply with this information requirement, railway undertakings, station managers and tour operators may use a summary of the provisions of this Regulation prepared by the [F1Secretary of State] and made available to them.
2.Railway undertakings and station managers shall inform passengers in an appropriate manner, at the station and on the train, of the contact details of the body or bodies designated [F2as regards—
(a)Great Britain, under regulations 13(1) and 18(1) and (3) of the Rail Passengers' Rights and Obligations Regulations 2010 , and
(b)Northern Ireland, under regulations 4(1) and 5(1) of the Rail Passengers Rights and Obligations (Designation and Enforcement) Regulations (Northern Ireland) 2017.]
Textual Amendments
F1Words in Art. 29(1) substituted (31.12.2020) by The Rail Passengers' Rights and Obligations (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1165), regs. 1(2), 16(a); 2020 c. 1, Sch. 5 para. 1(1)
F2Words in Art. 29(2) substituted (31.12.2020) by The Rail Passengers' Rights and Obligations (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1165), regs. 1(2), 16(b); 2020 c. 1, Sch. 5 para. 1(1)