The amount of the charges levied by the Agency shall be equal to the real cost of the service provided, including the cost of making it available to the applicant. To that end, the time spent by the Agency to provide the service shall be invoiced at the hourly fee referred to in Part II of the Annex.
The charges payable when an appeal is lodged pursuant to Article 35 of Regulation (EC) No 1592/2002 shall take the form of a fixed-rate sum, as specified in Part IV of the Annex. If the appeal is concluded in favour of the person lodging the appeal, the fixed-rate sum shall be automatically refunded by the Agency to that person.
The amount of the charges shall be communicated to the applicant before the service is provided, together with the terms for the payment of the charges.