The Central Administrator and each registry administrator shall store records concerning all processes and account holders for 15 years or until any questions of implementation relating to them have been resolved, whichever is the later.

Records shall be stored in accordance with the data logging requirements described in the Data Exchange Format referred to in Article 9.

Any fees charged by the registry administrator to account holders shall be reasonable and shall be clearly displayed on the public area of that registry's website. Registry administrators shall not differentiate any such fees on the basis of the location of an account holder within the Community.

Registry administrators shall not charge account holders for processes relating to transfers of allowances, surrenders of allowances, ERUs and CERs, banking, cancellation and retirement.