TITLE IVADMINISTRATIVE MANAGEMENT AND ORGANISATION
Article 39Conduct of staff
1
Member States’ consulates shall ensure that applicants are received courteously.
2
Consular staff shall, in the performance of their duties, fully respect human dignity. Any measures taken shall be proportionate to the objectives pursued by such measures.
3
While performing their tasks, consular staff shall not discriminate against persons on grounds of sex, racial or ethnic origin, religion or belief, disability, age or sexual orientation.