1. Introductory Text

2. CHAPTER I GENERAL PROVISIONS

   1. Article 1. Subject matter

   2. Article 2. Scope

   3. Article 3. Definitions

   4. Article 4. Tickets and non-discriminatory contract conditions

   5. Article 5. Other performing parties

   6. Article 6. Exclusion of waiver

3. CHAPTER II RIGHTS OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY

   1. Article 7. Right to transport

   2. Article 8. Exceptions and special conditions

   3. Article 9. Accessibility and information

   4. Article 10. Right to assistance in ports and on board ships

   5. Article 11. Conditions under which assistance is provided

   6. Article 12. Reception of notifications and designation of meeting points

   7. Article 13. Quality standards for assistance

   8. Article 14. Training and instructions

   9. Article 15. Compensation in respect of mobility equipment or other specific equipment

4. CHAPTER III OBLIGATIONS OF CARRIERS AND TERMINAL OPERATORS IN THE EVENT OF INTERRUPTED TRAVEL

   1. Article 16. Information in the event of cancelled or delayed departures

   2. Article 17. Assistance in the event of cancelled or delayed departures

   3. Article 18. Re-routing and reimbursement in the event of cancelled or delayed departures

   4. Article 19. Compensation of the ticket price in the event of delay in arrival

   5. Article 20. Exemptions

   6. Article 21. Further claims

5. CHAPTER IV GENERAL RULES ON INFORMATION AND COMPLAINTS

   1. Article 22. Right to travel information

   2. Article 23. Information on passenger rights

   3. Article 24. Complaints

6. CHAPTER V ENFORCEMENT AND NATIONAL ENFORCEMENT BODIES

   1. Article 25. National enforcement bodies

   2. Article 26. Report on enforcement

   3. Article 27. Cooperation between enforcement bodies

   4. Article 28. Penalties

7. CHAPTER VI FINAL PROVISIONS

   1. Article 29. Report

   2. Article 30. Amendment to Regulation (EC) No 2006/2004

   3. Article 31. Entry into force

8. Signature

9. 1. ANNEX I

      RIGHT TO REIMBURSEMENT OR RE-ROUTING FOR DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY AS REFERRED TO IN ARTICLE 8

      1. 1. Where reference is made to this Annex, disabled persons and...

      2. 2. Paragraph 1(a) shall also apply to passengers whose journeys form part...

      3. 3. When, in the case where a town, city or region...

   2. ANNEX II

      ASSISTANCE IN PORTS, INCLUDING EMBARKATION AND DISEMBARKATION, AS REFERRED TO IN ARTICLES 10 AND 13

      1. 1. Assistance and arrangements necessary to enable disabled persons and persons...

      2. 2. Where a disabled person or person with reduced mobility is...

      3. 3. Handling of all necessary mobility equipment, including equipment such as...

      4. 4. Temporary replacement of damaged or lost mobility equipment with equipment...

      5. 5. Ground handling of recognised assistance dogs, when relevant.

      6. 6. Communication in accessible formats of information needed to embark and...

   3. ANNEX III

      ASSISTANCE ON BOARD SHIPS AS REFERRED TO IN ARTICLES 10 AND 13

      1. 1. Carriage of recognised assistance dogs on board the ship, subject...

      2. 2. Carriage of medical equipment and of the mobility equipment necessary...

      3. 3. Communication of essential information concerning a route in accessible formats....

      4. 4. Making all reasonable efforts to arrange seating to meet the...

      5. 5. If required, assistance in moving to toilet facilities (if any)....

      6. 6. Where a disabled person or person with reduced mobility is...

   4. ANNEX IV

      DISABILITY-RELATED TRAINING, INCLUDING INSTRUCTIONS, AS REFERRED TO IN ARTICLE 14

      1. A. Disability-awareness training, including instructions

      2. B. Disability-assistance training, including instructions