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Commission Regulation (EU) No 920/2010 (repealed)Show full title
Commission Regulation (EU) No 920/2010 of 7 October 2010 for a standardised and secured system of registries pursuant to Directive 2003/87/EC of the European Parliament and of the Council and Decision No 280/2004/EC of the European Parliament and of the Council (Text with EEA relevance) (repealed)
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SECTION I Availability
Article 59Availability and reliability of the Union registry and the EUTL
1.The EUTL shall respond to any message from any registry within 24 hours of its receipt.
2.The Central Administrator shall take all reasonable steps to ensure that:
(a)the Union registry is available for access by account holders 24 hours a day, 7 days a week;
(b)the communication links referred to in Article 5(1) and (2) between the Union registry and the EUTL are maintained 24 hours a day, 7 days a week;
(c)backup hardware and software necessary in the event of a breakdown in operations of the primary hardware and software is provided for;
(d)the Union registry and the EUTL respond promptly to requests made by account holders.
3.The Central Administrator shall ensure that the Union registry and EUTL incorporate robust systems and procedures for the safeguarding of all data and the prompt recovery of all data and operations in the event of a disaster.
4.The Central Administrator shall keep interruptions to the operation of the Union registry and EUTL to a minimum.
Article 60Helpdesks
1.National administrators shall provide assistance and support to holders of accounts in the Union registry that are administered by them through national helpdesks.
2.The Central Administrator shall provide support to national administrators through a Central Helpdesk for the purposes of helping them to provide assistance in accordance with paragraph 1.
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