Characteristics to be collected for all enterprises:

• computer usage

Characteristics to be collected for enterprises that use computers:

• (optional) persons employed or percentage of the total number of persons employed who used computers at least once a week,

• (optional) use of IT applications to provide persons employed with remote access to the enterprise’s e-mail system, documents or applications (via fixed, mobile or wireless connection to the internet).

Characteristics to be collected for enterprises that use computers:

• access to the internet

Characteristics to be collected for enterprises that have access to the internet:

• internet connection: DSL,

• internet connection: other fixed broadband internet connection,

• internet connection: ISDN connection or dial-up access over normal telephone line,

• internet connection: mobile broadband connection via a portable device using mobile telephone networks (so-called 3G or 4G),

• (optional) internet connection: mobile broadband connection via portable computer using mobile telephone networks (so-called 3G or 4G),

• (optional) internet connection: mobile broadband connection via other portable devices like smartphone or Personal Digital Assistant (PDA) phone using mobile telephone networks (so-called 3G or 4G),

• internet connection: other mobile connection,

• internet connection: maximum contracted download speed of the fastest internet connection in Mbit/s; ([0;<2], [2;<10], [10;<30], [30;<100], [≥100]),

• persons employed or percentage of the total number of persons employed who used computers with access to the World Wide Web at least once a week,

• use of social media, referring specifically to social networks, enterprise’s blog or microblogs, multimedia content-sharing websites, wiki-based knowledge-sharing tools for purposes other than posting paid adverts,

• use of social networks,

• use of enterprise’s blogs or microblogs,

• use of multimedia content-sharing websites,

• use of wiki-based knowledge-sharing tools,

• use of a website or home page.

Characteristics to be collected for enterprises that have a website or home page:

• provision of the following facility: online ordering or reservation or booking,

• provision of the following facility: privacy policy statement, a privacy seal, or certification of website safety,

• provision of the following facility: product catalogues or price lists,

• provision of the following facility: order tracking available online,

• provision of the following facility: possibility for visitors to customise or design the products,

• provision of the following facility: personalised content for regular/repeated visitors,

• (optional) provision of the following facility: advertisement of open job positions or online job application.

Characteristics to be collected for enterprises that use social media, referring specifically to social networks, enterprise’s blog or microblogs, multimedia content-sharing websites, wiki-based knowledge-sharing tools, for purposes other than posting paid adverts:

• use of social media for developing the enterprise’s image or marketing products,

• use of social media for obtaining or responding to customer opinions, reviews or questions,

• use of social media for involving customers in development or innovation of goods or services,

• use of social media for collaborating with business partners or other organisations,

• use of social media for recruiting employees,

• use of social media for exchanging views, opinions or knowledge within the enterprise,

• use of social media under the provisions of a formal policy of the enterprise.

Characteristics to be collected for enterprises that have access to the internet:

• internet usage for obtaining information from public authorities’ websites or home pages, during the previous calendar year,

• internet usage for obtaining forms from public authorities’ websites or home pages, during the previous calendar year,

• internet usage for submitting completed forms to public authorities, during the previous calendar year,

• internet usage for handling Value Added Tax (VAT) declarations completely over the internet without the need for paperwork (including electronic payment, if required), during the previous calendar year,

• internet usage for handling social contribution declarations completely over the internet without the need for paperwork (including electronic payment, if required), during the previous calendar year,

• internet usage for accessing tender documents and specifications in a public authority electronic procurement system, during the previous calendar year,

• internet usage for offering goods or services in national public authority electronic procurement systems (eTendering), during the previous calendar year,

• internet usage for offering goods or services in public authority electronic procurement systems (eTendering) in other EU Member States, during the previous calendar year.

Characteristics to be collected for enterprises that have access to the internet:

• use of portable devices provided by the enterprise to persons employed which allow a mobile connection to the internet for business use.

Characteristics to be collected for enterprises that provide persons employed with portable devices that allow a mobile connection to the internet for business use:

• persons employed or percentage of the total number of persons employed having a portable device provided by the enterprise which allows a mobile connection to the internet for business use.

Characteristics to be collected for enterprises that use computers:

• sending e-invoices suitable for automatic processing,

• sending of electronic invoices not suitable for automatic processing,

• receiving e-invoices suitable for automatic processing,

• use of an ERP (Enterprise Resource Planning) software package to share information between different functional areas,

• (optional) use of any software application for managing information about clients (Customer Relationship Management — CRM software) that allows it to capture, store and make available to other business functions information about the enterprise’s clients,

• (optional) use of any software application for managing information about clients (Customer Relationship Management — CRM software) that allows the analysis of information about clients for marketing purposes.

Characteristics to be collected for enterprises that use computers and are not classified in Section K of NACE Rev. 2:

• receiving of orders for products or services that were placed via websites (web sales), in the previous calendar year,

• receiving of orders for products or services via EDI-type messages (EDI-type sales), in the previous calendar year,

• placing of orders for products or services via websites or EDI-type messages, in the previous calendar year,

• obstacles limiting or preventing sales over a website (web sales) due to goods or services not being suitable for web sales,

• obstacles limiting or preventing web sales due to problems related to logistics,

• obstacles limiting or preventing web sales due to problems related to payments,

• obstacles limiting or preventing web sales due to problems related to ICT security or data protection,

• obstacles limiting or preventing web sales due to problems related to the legal framework,

• obstacles limiting or preventing web sales due to the excessively high costs for introducing web sales compared to the benefits.

Characteristics to be collected for enterprises that have received orders placed via websites:

• value or percentage of the total turnover of e-commerce sales resulting from orders placed via websites, in the previous calendar year,

• percentage of e-commerce sales to private consumers (B2C) resulting from orders placed via websites, in the previous calendar year,

• percentage of e-commerce sales to other enterprises (B2B) and e-commerce sales to public authorities (B2G) resulting from orders placed via websites, in the previous calendar year,

• electronic sales by origin: own country, in the previous calendar year,

• electronic sales by origin: other EU countries, in the previous calendar year,

• electronic sales by origin: rest of the world, in the previous calendar year.

Characteristics to be collected for enterprises that have received orders for products or services via EDI-type messages:

• value or percentage of the total turnover of e-commerce sales resulting from orders received via EDI-type messages, in the previous calendar year,

• electronic sales by origin: own country, in the previous calendar year,

• electronic sales by origin: other EU countries, in the previous calendar year,

• electronic sales by origin: rest of the world, in the previous calendar year.

Characteristics to be collected for enterprises that have sent orders via websites or EDI-type messages:

• (optional) sending of orders for products or services via websites, in the previous calendar year,

• (optional) sending of orders for products or services via EDI-type messages, in the previous calendar year,

• (optional) e-commerce purchases resulting from orders sent electronically, in the previous calendar year, either in percentage classes ([0;<1], [1;<5], [5;<10], [10;<25], [25;<50], [50;<75], [75;100]) of the e-commerce purchases in total purchases, or in terms of the value of the e-commerce purchases, or in terms of the percentage of the e-commerce purchases in total purchases,

• (optional) electronic purchases by origin: own country, in the previous calendar year,

• (optional) electronic purchases by origin: other EU countries, in the previous calendar year,

• (optional) electronic purchases by origin: rest of the world, in the previous calendar year.