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Regulation (EU) No 524/2013 of the European Parliament and of the CouncilShow full title

Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR)

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ANNEX Information to be provided when submitting a complaint

(1)Whether the complainant party is a consumer or a trader;

(2)The name and e-mail and geographical address of the consumer;

(3)The name and e-mail, website and geographical address of the trader;

(4)The name and email and geographical address of the complainant party’s representative, if applicable;

(5)The language(s) of the complainant party or representative, if applicable;

(6)The language of the respondent party, if known;

(7)The type of good or service to which the complaint relates;

(8)Whether the good or service was offered by the trader and ordered by the consumer on a website or by other electronic means;

(9)The price of the good or service purchased;

(10)The date on which the consumer purchased the good or service;

(11)Whether the consumer has made direct contact with the trader;

(12)Whether the dispute is being or has previously been considered by an ADR entity or by a court;

(13)The type of complaint;

(14)The description of the complaint;

(15)If the complainant party is a consumer, the ADR entities the trader is obliged to or has committed to use in accordance with Article 13(1) of Directive 2013/11/EU, if known;

(16)If the complainant party is a trader, which ADR entity or entities the trader commits to or is obliged to use.

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