Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) (revoked) (c. 524)

1. Introductory Text

2. CHAPTER I GENERAL PROVISIONS

   1. Article 1. Subject matter

   2. Article 2. Scope

   3. Article 3. Relationship with other Union legal acts

   4. Article 4. Definitions

3. CHAPTER II ODR PLATFORM

   1. Article 5. Establishment of the ODR platform

   2. Article 6. Testing of the ODR platform

   3. Article 7. Network of ODR contact points

   4. Article 8. Submission of a complaint

   5. Article 9. Processing and transmission of a complaint

   6. Article 10. Resolution of the dispute

   7. Article 11. Database

   8. Article 12. Processing of personal data

   9. Article 13. Data confidentiality and security

   10. Article 14. Consumer information

   11. Article 15. Role of the competent authorities

4. CHAPTER III FINAL PROVISIONS

   1. Article 16. Committee procedure

   2. Article 17. Exercise of the delegation

   3. Article 18. Penalties

   4. Article 19. Amendment to Regulation (EC) No 2006/2004

   5. Article 20. Amendment to Directive 2009/22/EC

   6. Article 21. Reports

   7. Article 22. Entry into force

5. Signature

6. 1. ANNEX

      Information to be provided when submitting a complaint

      1. (1) Whether the complainant party is a consumer or a trader;...

      2. (2) The name and e-mail and geographical address of the consumer;...

      3. (3) The name and e-mail, website and geographical address of the...

      4. (4) The name and email and geographical address of the complainant...

      5. (5) The language(s) of the complainant party or representative, if applicable;...

      6. (6) The language of the respondent party, if known;

      7. (7) The type of good or service to which the complaint...

      8. (8) Whether the good or service was offered by the trader...

      9. (9) The price of the good or service purchased;

      10. (10) The date on which the consumer purchased the good or...

      11. (11) Whether the consumer has made direct contact with the trader;...

      12. (12) Whether the dispute is being or has previously been considered...

      13. (13) The type of complaint;

      14. (14) The description of the complaint;

      15. (15) If the complainant party is a consumer, the ADR entities...

      16. (16) If the complainant party is a trader, which ADR entity...