Regulation (EU) No 909/2014 of the European Parliament and of the Council of 23 July 2014 on improving securities settlement in the European Union and on central securities depositories and amending Directives 98/26/EC and 2014/65/EU and Regulation (EU) No 236/2012 (Text with EEA relevance) (c. 909)

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TITLE III U.K. CENTRAL SECURITIES DEPOSITORIES

CHAPTER II U.K. Requirements for CSDs

Section 2 U.K. Conduct of business rules

Article 32 U.K. General provisions

1. A CSD shall have clearly defined goals and objectives that are achievable, such as in the areas of minimum service levels, risk-management expectations and business priorities.

2. A CSD shall have transparent rules for the handling of complaints.