ANNEX VI Service levels

1.

1.3. Their availability rate shall be 98 %, according to the following table (the figures have been rounded to the nearest convenient unit):

An availability of	means an unavailability of
	Daily	Monthly	Yearly
98 %	0,5 hours	15 hours	7,5 days

Member States are encouraged to respect the daily availability rate, however it is recognised that certain necessary activities, such as system maintenance, require a down time of more than 30 minutes. However, the monthly and yearly availability rates remain mandatory.