Search Legislation

Public Services Ombudsman (Wales) Act 2005

 Help about what version

What Version

 Help about advanced features

Advanced Features

 Help about opening options

Opening OptionsExpand opening options

Changes over time for: Section 33

 Help about opening options

Changes to legislation:

There are currently no known outstanding effects for the Public Services Ombudsman (Wales) Act 2005, Section 33. Help about Changes to Legislation

33Publicity for complaints proceduresE+W

This section has no associated Explanatory Notes

(1)A listed authority must take reasonable steps to provide information to the public about—

(a)the right to make a complaint to the Ombudsman in respect of the authority,

(b)the right of the authority to refer a complaint to the Ombudsman,

(c)the time limits for making and referring complaints to the Ombudsman, and

(d)how to contact the Ombudsman.

(2)In particular, information about the matters specified in subsection (1) must be included in or provided with—

(a)any document published by the listed authority which contains information about—

(i)relevant services provided by the authority to members of the public, or

(ii)the procedures of the authority for dealing with complaints, and

(b)any document issued by the listed authority in responding to a complaint made to it by a person who might be entitled to make the complaint to the Ombudsman.

(3)The Ombudsman may issue guidance to listed authorities with respect to the discharge of their functions under this section.

(4)A listed authority must have regard to guidance given by the Ombudsman under subsection (3).

(5)Relevant service” has the meaning given in section 7.

[F1(8)This section applies to a care home provider (see section 34R), a domiciliary care provider (see section 34S) or an independent palliative care provider (see section 34T) as it applies to a listed authority.

(9)But in its application in accordance with subsection (8), the reference to “relevant services” in subsection (2)(a)(i) is to be read as a reference to the matters to which Part 2A applies (see section 34A).]

Back to top

Options/Help

You have chosen to open The Whole Act

The Whole Act you have selected contains over 200 provisions and might take some time to download. You may also experience some issues with your browser, such as an alert box that a script is taking a long time to run.

Would you like to continue?

You have chosen to open The Whole Act as a PDF

The Whole Act you have selected contains over 200 provisions and might take some time to download.

Would you like to continue?

You have chosen to open the Whole Act

The Whole Act you have selected contains over 200 provisions and might take some time to download. You may also experience some issues with your browser, such as an alert box that a script is taking a long time to run.

Would you like to continue?

You have chosen to open Schedules only

The Schedules you have selected contains over 200 provisions and might take some time to download. You may also experience some issues with your browser, such as an alert box that a script is taking a long time to run.

Would you like to continue?