The Consumer Protection from Unfair Trading Regulations 2008

1. Introductory Text

2. PART 1 GENERAL

   1. 1. Citation and commencement

   2. 2. Interpretation

3. PART 2 PROHIBITIONS

   1. 3. Prohibition of unfair commercial practices

   2. 4. Prohibition of the promotion of unfair commercial practices

   3. 5. Misleading actions

   4. 6. Misleading omissions

   5. 7. Aggressive commercial practices

4. PART 3 OFFENCES

   1. 8. Offences relating to unfair commercial practices

   2. 9. A trader is guilty of an offence if he engages...

   3. 10. A trader is guilty of an offence if he engages...

   4. 11. A trader is guilty of an offence if he engages...

   5. 12. A trader is guilty of an offence if he engages...

   6. 13. Penalty for offences

   7. 14. Time limit for prosecution

   8. 15. Offences committed by bodies of persons

   9. 16. Offence due to the default of another person

   10. 17. Due diligence defence

   11. 18. Innocent publication of advertisement defence

5. PART 4 ENFORCEMENT

   1. 19. Duty and power to enforce

   2. 20. Power to make test purchases

   3. 21. Power of entry and investigation, etc.

   4. 22. Power to enter premises with a warrant

   5. 23. Obstruction of authorised officers

   6. 24. Notice of test and intended proceedings

   7. 25. Compensation

   8. 26. Application of Part 8 of Enterprise Act 2002

   9. 27. Evidence as to factual claims

6. PART 4A CONSUMERS’ RIGHTS TO REDRESS

   1. 27A. When does a consumer have a right to redress?

   2. 27B. What does “prohibited practice” mean in this Part?

   3. 27C. What immoveable property is covered by this Part?

   4. 27D. What financial services are covered by this Part?

   5. 27E. When does the right to unwind apply to a business to consumer contract?

   6. 27F. How does the right to unwind work in the case of a business to consumer contract?

   7. 27G. How does the right to unwind work in the case of a consumer to business contract?

   8. 27H. How does the right to unwind work if payments are demanded which are not due?

   9. 27I. How does the right to a discount work?

   10. 27J. How does the right to damages work?

   11. 27K. How can a consumer enforce the rights to redress?

   12. 27L. How does this Part relate to the existing law?

7. PART 5 SUPPLEMENTARY

   1. 27M. Inertia selling

   2. 28. Crown

   3. 29. Validity of agreements

   4. 30. Amendments, repeals and transitional and saving provisions

8. Signature

9. 1. SCHEDULE 1

      Commercial practices which are in all circumstances considered unfair

      1. 1. Claiming to be a signatory to a code of conduct...

      2. 2. Displaying a trust mark, quality mark or equivalent without having...

      3. 3. Claiming that a code of conduct has an endorsement from...

      4. 4. Claiming that a trader (including his commercial practices) or a...

      5. 5. Making an invitation to purchase products at a specified price...

      6. 6. Making an invitation to purchase products at a specified price...

      7. 7. Falsely stating that a product will only be available for...

      8. 8. Undertaking to provide after-sales service to consumers with whom the...

      9. 9. Stating or otherwise creating the impression that a product can...

      10. 10. Presenting rights given to consumers in law as a distinctive...

      11. 11. Using editorial content in the media to promote a product...

      12. 12. Making a materially inaccurate claim concerning the nature and extent...

      13. 13. Promoting a product similar to a product made by a...

      14. 14. Establishing, operating or promoting a pyramid promotional scheme where a...

      15. 15. Claiming that the trader is about to cease trading or...

      16. 16. Claiming that products are able to facilitate winning in games...

      17. 17. Falsely claiming that a product is able to cure illnesses,...

      18. 18. Passing on materially inaccurate information on market conditions or on...

      19. 19. Claiming in a commercial practice to offer a competition or...

      20. 20. Describing a product as ‘gratis’, ‘free’, ‘without charge’ or similar...

      21. 21. Including in marketing material an invoice or similar document seeking...

      22. 22. Falsely claiming or creating the impression that the trader is...

      23. 23. Creating the false impression that after-sales service in relation to...

      24. 24. Creating the impression that the consumer cannot leave the premises...

      25. 25. Conducting personal visits to the consumer's home ignoring the consumer's...

      26. 26. Making persistent and unwanted solicitations by telephone, fax, e-mail or...

      27. 27. Requiring a consumer who wishes to claim on an insurance...

      28. 28. Including in an advertisement a direct exhortation to children to...

      29. 29. Demanding immediate or deferred payment for or the return or...

      30. 30. Explicitly informing a consumer that if he does not buy...

      31. 31. Creating the false impression that the consumer has already won,...

   2. SCHEDULE 2

      Amendments

      1. PART 1 Amendments to Acts

         1. 1. Anglo-Portuguese Commercial Treaty Act 1914

         2. 2. Anglo-Portuguese Commercial Treaty Act 1916

         3. 3. Fraudulent Mediums Act 1951

         4. 4. Trading Representations (Disabled Persons) Act 1958

         5. 5. Trading Representations (Disabled Persons) Act (Northern Ireland) 1958

         6. 6. Mock Auctions Act 1961

         7. 7. Trade Descriptions Act 1968

         8. 8. The following provisions shall cease to have effect—

         9. 9. In section 1, for subsection (2) substitute—

         10. 10. In section 12 (false representations as to royal approval or...

         11. 11. In section 38 (orders), in subsection (3), for the words...

         12. 12. In section 39 (interpretation), in subsection (1), for “2 to...

         13. 13. Administration of Justice Act 1970

         14. 14. Greater London Council (General Powers) Act 1972

         15. 15. Fair Trading Act 1973

         16. 16. Hallmarking Act 1973

         17. 17. Consumer Credit Act 1974

         18. 18. Section 46 (false or misleading advertisements) shall cease to have...

         19. 19. In section 77 (duty to give information to debtor under...

         20. 20. In section 78 (duty to give information to debtor under...

         21. 21. In section 79 (duty to give hirer information), in subsection...

         22. 22. In section 85 (duty on issue of new credit tokens),...

         23. 23. In section 97 (duty to give information), in subsection (3),...

         24. 24. In section 103 (termination statements)— (a) omit subsection (5), and...

         25. 25. In section 107 (duty to give information to surety under...

         26. 26. In section 108 (duty to give information to surety under...

         27. 27. In section 109 (duty to give information to surety under...

         28. 28. In section 110 (duty to give information to debtor or...

         29. 29. Telecommunications Act 1984

         30. 30. Companies Act 1985

         31. 31. Weights and Measures Act 1985

         32. 32. Airports Act 1986

         33. 33. Consumer Protection Act 1987

         34. 34. Sections 20 to 26 (misleading price indications) shall cease to...

         35. 35. In section 39 (defence of due diligence), in subsection (5),...

         36. 36. In section 46 (meaning of “supply”), in subsection (7), for...

         37. 37. In section 49 (Northern Ireland), in subsection (1)(a), for “Parts...

         38. 38. County of Cleveland Act 1987

         39. 39. Copyright, Designs and Patents Act 1988

         40. 40. In section 114A (forfeiture of infringing copies, etc: England and...

         41. 41. In section 114B (forfeiture of infringing copies, etc. Scotland), in...

         42. 42. In section 204A (forfeiture of illicit recordings: England and Wales...

         43. 43. In section 204B (forfeiture: Scotland), in subsection (15), for the...

         44. 44. In section 297C (forfeiture of unauthorised decoders: England and Wales...

         45. 45. In section 297D (forfeiture of unauthorised decoders: Scotland), in subsection...

         46. 46. Road Traffic Act 1988

         47. 47. Water Act 1989

         48. 48. Courts and Legal Services Act 1990

         49. 49. Water Industry Act 1991

         50. 50. Water Resources Act 1991

         51. 51. North Yorkshire County Council Act 1991

         52. 52. Railways Act 1993

         53. 53. Trade Marks Act 1994

         54. 54. In section 91 (power of Commissioners for Revenue and Customs...

         55. 55. In section 97 (forfeiture: England and Wales or Northern Ireland),...

         56. 56. In section 98 (forfeiture: Scotland), in subsection (14), in the...

         57. 57. Coal Industry Act 1994

         58. 58. London Local Authorities Act 1996

         59. 59. Greater London Authority Act 1999

         60. 60. Postal Services Act 2000

         61. 61. Utilities Act 2000

         62. 62. Transport Act 2000

         63. 63. Criminal Justice and Police Act 2001

         64. 64. In Schedule 1 to that Act, in Part 1 (powers...

         65. 65. (1) In Schedule 2 to that Act, Part 1 (application...

         66. 66. Kent County Council Act 2001

         67. 67. Medway Council Act 2001

         68. 68. Enterprise Act 2002

         69. 69. Section 10(2) (saving of section 22 of the Fair Trading...

         70. 70. In Schedule 13 (listed Directives and Regulations)—

         71. 71. Licensing Act 2003

         72. 72. Communications Act 2003

         73. 73. Nottingham City Council Act 2003

         74. 74. Wireless Telegraphy Act 2006

         75. 75. Companies Act 2006

      2. PART 2 Amendments to other legislation

         1. 76. Tourism (Sleeping Accommodation Price Display) Order 1977

         2. 77. Weights and Measures (Northern Ireland) Order 1981

         3. 78. Road Vehicles (Construction and Use) Regulations 1986

         4. 79. The Companies (Northern Ireland) Order 1986

         5. 80. Consumer Protection (Northern Ireland) Order 1987

         6. 81. Control of Misleading Advertisements Regulations 1988

         7. 82. Road Vehicles Lighting Regulations 1989

         8. 83. Estate Agents (Specified Offences) (No. 2) Order 1991

         9. 84. Airports (Northern Ireland) Order 1994

         10. 85. Motor Cycle Silencer and Exhaust Systems Regulations 1995

         11. 86. Energy Information (Washing Machines) Regulations 1996

         12. 87. Energy Information (Tumble Driers) Regulations 1996

         13. 88. Energy Information (Combined Washer-Driers) Regulations 1997

         14. 89. Motor Cycles (Protective Helmets) Regulations 1998

         15. 90. Motor Cycles (Protective Headgear) Regulations (Northern Ireland) 1999

         16. 91. Motor Vehicles (Construction and Use) Regulations (Northern Ireland) 1999

         17. 92. Energy Information (Lamps) Regulations 1999

         18. 93. Energy Information (Dishwashers) Regulations 1999

         19. 94. Road Vehicles Lighting Regulations (Northern Ireland) 2000

         20. 95. Control of Misleading Advertisements (Amendment) Regulations 2000

         21. 96. Consumer Protection (Distance Selling) Regulations 2000

         22. 97. Sale and Supply of Goods to Consumers Regulations 2002

         23. 98. Energy (Northern Ireland) Order 2003

         24. 99. Energy Information (Household Electric Ovens) Regulations 2003

         25. 100. Enterprise Act 2002 (Part 8 Community Infringements Specified UK Laws) Order 2003

         26. 101. Enterprise Act 2002 (Part 8 Notice to OFT of Intended Prosecution, Specified Enactments, Revocation and Transitional Provision) Order 2003

         27. 102. Enterprise Act 2002 (Part 8 Domestic Infringements) Order 2003

         28. 103. Enterprise Act 2002 (Part 9 Restrictions on Disclosure of Information) (Amendment and Specification) Order 2003

         29. 104. Price Marking (Food and Drink) Services Order 2003

         30. 105. Control of Misleading Advertisements (Amendment) Regulations 2003

         31. 106. Price Marking (Food and Drink) Services Order (Northern Ireland) 2004

         32. 107. Energy Information (Household Refrigerators and Freezers) Regulations 2004

         33. 108. Consumer Credit (Advertisements) Regulations 2004

         34. 109. Contracting Out (Functions relating to Broadcast Advertising) and Specification of Relevant Functions Order 2004

         35. 110. Financial Services (Distance Marketing) Regulations 2004

         36. 111. Duty Stamps Regulations 2006

         37. 112. The Water and Sewerage Services (Northern Ireland) Order 2006

         38. 113. Enterprise Act 2002 (Part 8 Community Infringements Specified UK Laws) Order 2006

         39. 114. Licensing (Relevant Offences) (Scotland) Regulations 2007

         40. 115. Legislative and Regulatory Reform (Regulatory Functions) Order 2007

   3. SCHEDULE 3

      Transitional and Saving Provisions

      1. 1. Trade Descriptions Act 1968

      2. 2. The repeal of section 19(4)(b) and (c) of the Trade...

      3. 3. The repeal of section 24(3) of the Trade Descriptions Act...

      4. 4. Notwithstanding the repeal by these Regulations of section 39(2) of...

      5. 5. Application of the Consumer Protection Act 1987 to the Price Indications (Bureaux de Change) (No. 2) Regulations 1992

      6. 6. Notwithstanding the repeals and amendments made by these Regulations to...

      7. 7. Application of the Consumer Protection (Northern Ireland) Order 1987 to the Price Indications (Bureaux de Change) Regulations (Northern Ireland) 1992

      8. 8. Notwithstanding the repeals and amendments made by these Regulations to...

      9. 9. Enterprise Act 2002 (Part 8 Notice to OFT of Intended Prosecution, Specified Enactments, Revocation and Transitional Provision) Order 2003

      10. 10. Notwithstanding the amendments made by these Regulations to the Enterprise...

      11. 11. Enterprise Act 2002 (Part 8 Domestic Infringements) Order 2003

      12. 12. Notwithstanding the amendments made by these Regulations to the Enterprise...

      13. 13. Enterprise Act 2002 (Part 8 Community Infringements Specified UK Laws) Order 2003

      14. 14. Enterprise Act 2002 (Part 8 Community Infringements Specified UK Laws) Order 2006

      15. 15. Disclosure of information

   4. SCHEDULE 4

      Repeals and Revocations

      1. PART 1 Repeals

         1. The repeal of sections 29 to 33 of the Fair...

      2. PART 2 Revocations

10. Explanatory Note