The National Health Service (Primary Dental Services and General Ophthalmic Services) (Miscellaneous Amendments and Transitional Provision) Regulations 2015

New paragraph 5A of Schedule 3 to the PDS Regulations

8.  After paragraph 5 of Schedule 3 to the PDS Regulations (other contractual terms – irrevocable breakdown in relationship between contractor and patient) insert—

“Friends and Family Test

5A.— (1) The contractor must give all patients who use the contractor’s practice the opportunity to provide feedback about the service received from the practice through the Friends and Family Test(1).

(2) The contractor must—

(a) report the results of completed Friends and Family Tests to the Board; and

(b) publish the results of such completed tests(2),

in the manner approved by the Board.

(3) In this paragraph, “Friends and Family Test” means the arrangements that the contractor is required by the Board to implement to enable its patients to provide anonymous feedback about the patient experience at the contractor’s practice.”.

(1)

See “Friends and family test in NHS dental services – summary of the guidance”, published on 15th September 2014. This guidance is available at http://www.england.nhs.uk/wp-content/uploads/2014/09/nhs-dent-serv-guid.pdf. Hard copies of this guidance are available from the NHS England Insight Team, Room 7E56, Quarry House, Quarry Hill, Leeds, LS2 7UE.

(2)

See paragraphs 3.2 and 3.3 of “Friends and family test in NHS dental services – summary of the guidance”, published on 15th September 2014, in respect of the requirement on dental practices to submit monthly reports to the Board and to publish the results of completed tests. This guidance is available at http://www.england.nhs.uk/wp-content/uploads/2014/09/nhs-dent-serv-guid.pdf. Hard copies of this guidance are available from the NHS England Insight Team, Room 7E56, Quarry House, Quarry Hill, Leeds, LS2 7UE.