Co-operation with investigationsE+W
51.—(1) The contractor will co-operate with—
(a)any investigation of a complaint [or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011] in relation to any matter reasonably connected with the provision of services under the contract undertaken by—
(i)the Local Health Board; and
(ii). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[(iii)the Welsh Ministers; and
(iv)the Public Services Ombudsman for Wales; and]
(b)any investigation of a complaint [or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011] by an NHS body or local authority which relates to a patient or former patient of the contractor.
(2) In sub-paragraph (1)—
“NHS body” means a Local Health Board, an NHS trust, an NHS foundation trust, [a clinical commissioning group, the National Health Service Commissioning Board] or an equivalent body constituted in Scotland or Northern Ireland;
“local authority” means—
(a)
any of the bodies listed in section 1 of the Local Authority Social Services Act 1970() (local authorities);
(b)
the Council of the Isles of Scilly;...
(c)
a council constituted under section 2 of the Local Government etc, (Scotland) Act 1994() (constitution of councils)[; or]
(d)
[a council of a county or county borough in Wales.]
(3) The co-operation required by sub-paragraph (1) includes—
(a)answering questions reasonably put to the contractor by the Local Health Board;
(b)providing any information relating to the complaint [or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011] reasonably required by the Local Health Board; and
(c)attending any meeting to consider the complaint [or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011] (if held at a reasonably accessible place and at a reasonable hour, and due notice has been given) if the contractor’s presence at the meeting is reasonably required by the Local Health Board.
Textual Amendments
Commencement Information