I1SCHEDULE 9ACTIVITIES IN RELATION TO WHICH SERVICE DELIVERY STANDARDS MUST BE SPECIFIED

(introduced by section 42)

Annotations:
Commencement Information
I1

Sch. 9 in force at 1.4.2012 by S.I. 2012/969, art. 2(j)

These are the activities referred to in section 42(2)—

  • correspondence;

  • telephone calls;

  • help-lines and call-centres;

  • personal meetings;

  • public meetings;

  • publicity and advertising;

  • public exhibitions;

  • publications;

  • forms;

  • websites and online services;

  • signage;

  • reception of visitors;

  • official notices;

  • awarding grants;

  • awarding contracts;

  • raising awareness of Welsh language services that are available.