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Housing (Wales) Measure 2011
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39Guidance about complaints about performance
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After section 35 of the Housing Act 1996 insert—
“Complaints about performance
35AGuidance about complaints about performance
(1)The Welsh Ministers may publish guidance about complaints to the Welsh Ministers about the performance of registered social landlords.
(2)The guidance may specify (among other things)—
(a)the procedure to be followed in making a complaint;
(b)the criteria used by the Welsh Ministers in deciding whether to investigate a complaint;
(c)periods within which the Welsh Ministers aim to inform complainants of the result of complaints.
(3)The Welsh Ministers may revise or withdraw the guidance.
(4)This section does not apply in relation to complaints about a registered social landlord’s provision of housing in England.”
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