11 The purposes of an investigation are—
(a)to ascertain if—
(i)the matter properly warrants investigation, and
(ii)the allegations contained in a complaint are in substance true,
(b)where it appears to the Ombudsman to be desirable, to bring about a settlement, including by recommending that—
(i)action be taken by the person aggrieved or listed authority, or
(ii)the listed authority make a payment to the person aggrieved, and
(c)in the case of an investigation under—
(i)section 8(4)(a), to ascertain if there is systemic maladministration,
(ii)section 8(4)(b), to ascertain if there is systemic injustice.
Commencement Information
I1S. 11 wholly in operation at 1.4.2018; s. 11(a)(b) in operation at 1.4.2016 see s. 64(1); s. 11(c) in operation at 1.4.2018 see s. 64(5)(c)