PART 2INVESTIGATIONS
Procedure for complaint referred to the Ombudsman
28Procedure for complaint referred to the Ombudsman
1
Complaints referred to the Ombudsman must—
a
have been made to the listed authority within 12 months of the day on which the person aggrieved first had notice of the matters alleged in the complaint, and
b
be referred to the Ombudsman within six months of the day on which the complaint was made to the listed authority.
2
But the Ombudsman may investigate a complaint, despite the requirements of this section not being met, if there are special circumstances which make it proper to do so.