PART 2INVESTIGATIONS

Procedure for complaint referred to the Ombudsman

28Procedure for complaint referred to the Ombudsman

1

Complaints referred to the Ombudsman must—

a

have been made to the listed authority within 12 months of the day on which the person aggrieved first had notice of the matters alleged in the complaint, and

b

be referred to the Ombudsman within six months of the day on which the complaint was made to the listed authority.

2

But the Ombudsman may investigate a complaint, despite the requirements of this section not being met, if there are special circumstances which make it proper to do so.