PART 3 N.I. COMPLAINTS HANDLING PROCEDURE

Obligation for listed authority to have complaints handling procedure N.I.

36—(1) A listed authority must ensure—

(a) it has a complaints handling procedure in respect of action taken by the listed authority, and

(b) any such procedure complies with the statement of principles.

(2) A listed authority which is responsible for a complaints handling procedure—

(a) in relation to, or

(b) operated by,

another listed authority, must ensure the procedure complies with the statement of principles.

Commencement Information

I1 S. 36 in operation at 24.5.2021 by S.R. 2021/113, art. 3