PART 3COMPLAINTS HANDLING PROCEDURE

I137Model complaints handling procedures

1

The Ombudsman may publish model complaints handling procedures for listed authorities.

2

A model complaints handling procedure (referred to in this Act as a “model CHP”) must comply with the statement of principles.

3

The Ombudsman may publish different model CHPs for different purposes.

4

Before publishing a model CHP the Ombudsman must consult such listed authorities and other persons as the Ombudsman thinks fit.

5

The Ombudsman may from time to time revise and re-publish any model CHP; and in doing so, subsection (4) applies.

6

Where a model CHP is revised and re-published, section 38 has effect with the following modifications—

a

any specification under section 38(1) in relation to the model CHP continues in effect as a specification in relation to the revised and re-published model CHP,

b

any other reference to a model CHP is to the model CHP as revised and re-published,

c

section 38(2)(b) is omitted.

7

The Ombudsman may withdraw any model CHP at any time; and any specification under section 38(1) in relation to the model CHP ceases to have effect upon that withdrawal.