A listed authority must submit a description of its complaints handling procedure to the Ombudsman if the Ombudsman so directs.

The description must be submitted within three months of being so directed, or such other period as the Ombudsman may direct.

Sections 38(2)(b) and 39(5) are subject to any direction given under this section.

Where a listed authority has submitted a description of its complaints handling procedure to the Ombudsman under this Act or otherwise, the authority must provide such additional information in relation to that procedure as the Ombudsman may reasonably request.

The additional information must be provided within such period as the Ombudsman directs.