PART IIELECTRICITY SUPPLY

Consumer protection: standards of performance

F1Information to be given to customers about overall performance45A

C11

Each F2electricity supplier and each electricity distributor shall, in such form and manner and with such frequency as the Director may direct, take steps to inform F3customers of electricity suppliers of—

a

the standards of overall performance determined under Article 43 F4or, as the case may be Article 43A which are applicable to that supplier F5or distributor; and

b

that supplier's F6or that distributor's level of performance as respects each of those standards.

2

In giving any such direction, the Director shall not specify a frequency of less than once in every period of 12 months.