[F1Procedures for dealing with complaintsN.I.
45B.—(1) Each [F2electricity supplier] shall establish a procedure for dealing with complaints made by his customers or potential customers in connection with the provision of electricity supply services.
(2) No such procedure shall be established, and no modification of such a procedure shall be made, unless—
(a)the supplier has consulted the[F3 General Consumer Council]; and
(b)the proposed procedure or modification has been approved by [F4the Authority].
(3) The supplier shall—
(a)publicise the procedure in such manner as may be approved by [F4the Authority]; and
(b)send a description of the procedure, free of charge, to any person who asks for one.
(4) [F4the Authority] may give a direction to any [F5electricity supplier] requiring the supplier to review his procedure or the manner in which it operates.
(5) A direction under paragraph (4)—
(a)may specify the manner in which the review is to be conducted; and
(b)shall require a written report of the review to be made to [F4the Authority].
(6) Where [F4the Authority] receives a report under paragraph (5)(b), he may, after consulting the supplier, direct him to make such modifications of—
(a)the procedure; or
(b)the manner in which the procedure operates,
as may be specified in the direction.
(7) Paragraph (2) does not apply to any modification made in compliance with a direction under paragraph (6).]
F2Words in art. 45B(1) substituted (1.11.2007) by Electricity Regulations (Northern Ireland) 2007 (S.R. 2007/321), regs. 1(2), 11(1), Sch. 2 para. 11(a) (with transitional provisions in Pt. IV)
F4Words in art. 45B(2)-(6) substituted (1.11.2007) by Electricity Regulations (Northern Ireland) 2007 (S.R. 2007/321), regs. 1(2), 11(1), Sch. 2 para. 11(b) (with transitional provisions in Pt. IV)
F5Words in art. 45B(4) substituted (1.11.2007) by Electricity Regulations (Northern Ireland) 2007 (S.R. 2007/321), regs. 1(2), 11(1), Sch. 2 para. 11(a) (with transitional provisions in Pt. IV)