11. The purposes of the investigation by the Commissioner shall be —
[F1(a)to ascertain if the matters alleged in the complaint—
(i)may properly warrant investigation by him under this Order; and
(ii)are, in substance, true; and]
(b)where it appears to the Commissioner to be desirable—
(i)to effect a settlement of the matter complained of; or
(ii)if that is not possible, to state what action should in his opinion be taken by the body concerned[F1, the general health services provider concerned or the independent provider concerned (as the case may be)] to effect a fair settlement of that matter or by that body[F1 or provider] or by the person aggrieved to remove, or have removed, the cause of the complaint.
F2functions transfered by SR 1999/481