Investigations by the Ombudsman
Purposes of investigation12
The purposes of the investigation by the Ombudsman shall be—
a
to ascertain if the matters alleged in the complaint—
i
may properly warrant investigation by him under this Order;
ii
are, in substance, true; and
iii
disclose any maladministration by or on behalf of the department or authority concerned; and
b
where it appears to the Ombudsman to be desirable—
i
to effect a settlement of the matter complained of; or
ii
if that is not possible, to state what action should in his opinion be taken by the department or authority concerned to effect a fair settlement of that matter or by that department or authority or by the person aggrieved to remove, or have removed, the cause of complaint.