Investigations by the Ombudsman

Purposes of investigation12

The purposes of the investigation by the Ombudsman shall be—

a

to ascertain if the matters alleged in the complaint—

i

may properly warrant investigation by him under this Order;

ii

are, in substance, true; and

iii

disclose any maladministration by or on behalf of the department or authority concerned; and

b

where it appears to the Ombudsman to be desirable—

i

to effect a settlement of the matter complained of; or

ii

if that is not possible, to state what action should in his opinion be taken by the department or authority concerned to effect a fair settlement of that matter or by that department or authority or by the person aggrieved to remove, or have removed, the cause of complaint.