PART IVFUNCTIONS OF THE GENERAL CONSUMER COUNCIL

Publication of statistical information about complaints20

1

The Council may publish, in such form and manner and with such frequency as it thinks appropriate, such statistical information as it considers appropriate in relation to—

a

complaints made by consumers about any matter relating to the activities of the holders of licences under—

i

Article 10(1)(b) or (c) F1. . . of the Electricity Order; or

ii

Article 8(1)(a) or (c) of the Gas Order; and

b

the handling of such complaints.

2

In paragraph (1) “complaints” includes complaints made directly to the licence holders concerned (or anyone carrying on activities on their behalf) and complaints to the Authority or the Council.