The Health and Personal Social Services (General Medical Services Contracts) Regulations (Northern Ireland) 2004

Making of complaints

85.  A complaint may be made by or, with his consent, on behalf of a patient, or former patient, who is receiving or has received services under the contract, or –

(a) where the patient is a child –

(i) by either parent, or in the absence of both parents, the guardian or other adult who has care of the child,

(ii) by a person duly authorised by an authority looking after the child under the provisions of the Children (Northern Ireland) Order 1995(1); or

(iii) by a person duly authorised by a voluntary organisation by which the child is being accommodated under the provisions of that Order;

(b) where the patient is incapable of making a complaint, by a relative or other adult who has an interest in his welfare.

(1)

S.I. 1995/755 (N.I. 2)