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Regulation 4
1. The aims and objectives of the agency.
2. The nature of the services which the agency provides.
3. The name and address of the registered provider and of any registered manager.
4. The relevant qualifications and experience of the registered provider and any registered manager.
5. The range of qualifications of nurses supplied by the agency, and the types of settings in which they are supplied to work.
6. The complaints procedure established in accordance with regulation 19.
7. Status, constitution and organisational structure, which identify the lines of accountability, specifies roles and responsibilities for areas of activity.
8. A description of the nursing agency’s underlying ethos and philosophy of care.
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