25.—(1) Where the registered provider is an individual who does not manage the agency, he shall visit the principal office of the agency in accordance with this regulation.
(2) Where the registered provider is an organisation or partnership, the principal office of the agency shall be visited in accordance with this regulation by—
(a)the responsible individual or one of the partners, as the case may be;
(b)another of the directors or other persons responsible for the management of the organisation or partnership; or
(c)an employee of the organisation or the partnership who is not directly concerned with the conduct of the agency.
(3) Visits under paragraph (1) or (2) shall take place at least once every 12 months and shall be announced.
(4) The registered provider shall assist adult placement carers with whom it has placed a service user and such service users to provide their views about the agency for the purposes of visits carried out under this regulation.
(5) The person carrying out the visit shall—
(a)interview, in private, such adult placement carers and service users and their representatives who wish to be interviewed;
(b)inspect the records referred to in paragraph 4 of Schedule 4; and
(c)prepare a written report on the conduct of the agency.
(6) An interview referred to in paragraph (5)(a) must take place in such reasonable place chosen by the person to be interviewed.
(7) The registered provider shall supply a copy of the report required to be made under paragraph (5)(c) to—
(a)the Regulation and Improvement Authority ;
(b)any registered manager; and
(c)in the case of a visit under paragraph (2)—
(i)where the registered provider is an organisation, to each of the directors or other persons responsible for the management of the organisation; and
(ii)where the registered provider is a partnership, to each of the partners.