PART IGENERAL
Resident’s guideI14
1
The registered person shall produce a written guide to the residential family centre which shall include—
a
a summary of the statement of purpose including the philosophy of care;
b
the terms and conditions in respect of accommodation to be provided for residents, including as to the amount and method of payment of fees;
c
a standard form of contract for the provision of services and facilities by the registered provider to residents;
d
a summary of the complaints procedure established under regulation 23;
e
the address and telephone number of the F1RQIA.
2
The registered person shall also provide, on request, access to a copy of the most recent inspection report and information on how to access earlier inspection reports.
3
The registered person shall supply a copy of the resident’s guide to the F1RQIA and each resident or their representative.
4
Where a HSS trust has made arrangements for the provision of accommodation with board and personal care to the resident at the centre, the registered person shall supply to the resident a copy of the agreement specifying the arrangements made.